ICBC Treatments Vancouver

Accidents are traumatic and the road to recovery can be long. While you focus on your healing, we’ll cover the paperwork to help ensure a smooth journey to recovery.

Call us at (604) 742-8383 if you need assistance choosing the right treatment for you.

Physiotherapist, Rhonda Cooper, assists a woman performing an exercise using a foam wedge on a yoga mat in a studio setting.

ICBC Covered Treatments

If you’ve been involved in a road related accident in British Columbia and need treatment, you can access a number of pre-authorized treatment sessions that are covered by ICBC’s Enhanced Accident Benefits. All BC residents can access these benefits, regardless of who was at fault.

The following pre-authorized treatments can be accessed within 12 weeks of your accident:

Treatment Sessions Assessment Visit Standard Treatment
Acupuncture 12 $123 $104
Counselling 12 $245 $140
Kinesiology 12 $114 $92
Massage Therapy 12 $125 $94
Physiotherapy 25 $147 $93

The ICBC Claims and Treatment Process

1 Report your claim to the ICBC

Your first step is to report your claim to the ICBC. They will record the date of your accident and issue you a claim number, which you’ll use throughout the process. An ICBC support and recovery specialist will be assigned to your case.

2 Find a Practitioner

After receiving your claim number, you can book an appointment with a practitioner of your choice. You don’t have to wait for an ICBC recovery specialist before starting your treatment, so you can seek help right away!

3 Initial Assessment and Treatment Planning

When you book your initial treatment at Qi, you’ll be sent an intake form requesting important information regarding your claim. This will streamline the process and ensure the practitioner has everything they need to start treating you right away.

During your initial appointment, your practitioner will evaluate your injuries and develop a customized treatment plan to support your recovery.

4 Continued Treatment Beyond 12 Weeks

Sometimes injuries are severe and recovery can take longer than the pre-authorized sessions. In these cases, our practitioners will submit a treatment plan extension to your recovery specialist outlining further treatments planned and how they will benefit your recovery.

5 Focus on Your Recovery

We’ll claim the bill directly from ICBC, so you can focus on your recovery.

Meet Your Team

Item 1 of 10

ICBC Direct Billing FAQ’s

  • If the practitioner determines you’ll need additional treatment after your pre-authorized sessions, they’ll submit an extension to ICBC. This will be evaluated and approved by your ICBC support and recovery specialist.

  • ICBC offers standardized treatment fees that often fall below the industry average. In these instances, the difference can be covered by your insurance provider or out of pocket.

  • No, you can only book one therapy type per day. Your treatment schedule will be determined by your practitioner and is based on best practice. For example, you can only book one registered massage therapy treatment per day.

  • Yes. While there is a set limit for the same practitioner-type, there is no restriction on using a combination of pre-authorized treatments. For example, you can receive a massage and acupuncture treatment on the same day.

  • ICBC doesn’t cover no-show appointments or late cancellations. In the case of a no-show or late cancellation, our no-show and cancellation policies apply.

  • Absolutely. Just make sure to let us know how many sessions you have left on your treatment plan and we can schedule you in.

1 / 3

Your recovery should be your number one priority.

Here at Qi, we will do everything we can to support you on this journey, including ICBC direct billing.